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CUNYfirst Quick-Fixes

FYI

  • Internet Explorer is the preferred Web Browser for CUNYfirst
  • When navigating CUNYfirst do not hit the “back arrow” or the “stop” on the navigation. ALWAYS use the tabs on the CUNYfirst page.
  • When you see the spinning “pin-wheel” please wait for processing before advancing to another function — Not allowing this will delay your action even more and may risk you having to re-enter your data

If having issues claiming your account:

  1. When I try to claim my account, the following error message appears:

    User not found.  Please enter correct data

    Make sure that these four identifiers are correct:

    • First Name
    • Last Name
    • Date of Birth
    • Last 4 of SS #

    If, after verifying that these are correct, the error message still appears, please contact one of the following:

    • The Help Desk — 718-664-2555
    • The Student Help Lab in C-595


  2. When I try to claim my account, the following error message appears:

    You must enter a value for Date of Birth

    Make sure that you follow the correct format when entering date of birth &
    Make sure you use forward slashes (/)

    If your D.O.B. is June 16, 1987 — You should enter the following for D.O.B.
    > 06/16/1987

    If, after you've verified that these are correct, the error message still appears, please contact one of the following:

    • The Help Desk — 718-664-2555
    • The Student Help Lab in C-595

If having issues once you're logged in:

  1. If you see a banner for another CUNY College that is not Hostos Community College and you're only a student (meaning that you're not staff & student):

    • Go to the Student Self Service
    • Then click on Personal Information
    • Once on this page, you must change a part of your personal information — like add a phone number
    • Then log out of CUNYfirst and log back in to correct your personal info
    • The banner should be updated to Hostos Community College

    If, after doing this, the banner is still not Hostos, please contact one of the following:

    • The Help Desk — 718-664-2555
    • The Student Help Lab in C-595

  2. I forgot my password:

    • Go to the CUNYfirst Log In page
    • Click on Forgot your password?
    • You will need to provide your User ID or your Empl ID

  3. I want to change my password:

    • Go to the CUNYfirst Log In page
    • Click on Change Password
    • You will need to provide your User ID or
    • Empl ID & your current password

  4. I forgot the answers to my security questions:

    • Go to the CUNYfirst Log In page
    • Click on First time users

If it has been more than 120 days since you've logged into your CUNYfirst account:
  • Even if you remember your user name & password:

    • Go to the CUNYfirst Log In page
    • Click on First time users

If you're having issues after you log in:

  1. After I log in the following error message appears:

    Authorization Error

    Contact:

    • The Help Desk — 718-664-2555
    • The Student Help Lab in C-595

  2. After I log in I'm Not able to see Student Center

    • Click on the Refresh Menu

    If, after refreshing, the message still appears, please contact one of the following:

    • The Help Desk — 718-664-2555
    • The Student Help Lab in C-595

  3. I'm Not able to view my transcript

    Make sure you have Adobe PDF Reader

    Then you can do one of two things:

    1. Disable pop-up-blocker
    2. Add the following to secure sites exactly as is: *.cuny.edu to your web browser’s Trusted Sites

Student Finances

  • Billing

    • If you're a student, you can pay/print your bill through CUNYfirst
    • Once your bill is paid, your ID will be automatically updated for the semester paid and grant you access to the college
    • Furthermore, you will no longer need to get a sticker on your ID cards


  • My Finances

    • On CUNYfirst, you will not view your Financial Aid until you have enrolled for at least one class
    • After you enroll a class, it will take at least 24 hours for your Financial Aid to be posted on CUNYfirst
    • For more Financial Aid information, please visit the Financial Aid website http://www.hostos.cuny.edu/ofa/

Service Indicators (S.I.) / Holds

Service Indicators are the hold on you CUNYfirst account. If you have one, simply click on it to find out how to resolve it

  • BUR > Bursar

    For the exact description of this hold — click on S.I.


  • ADV > Advisement

    For the exact description of this hold — click on S.I.


  • LIB > Library

    For the exact description of this hold — click on S.I.


 

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Eugenio Marķa de Hostos Community College  ·  500 Grand Concourse, Bronx, New York 10451  ·  Phone (718) 518-4444
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