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CUNYfirst Quick-Fixes
FYI
- Internet Explorer is the preferred Web Browser for CUNYfirst
- When navigating CUNYfirst do not hit the “back arrow” or the “stop” on the navigation. ALWAYS use the tabs on the CUNYfirst page.
- When you see the spinning “pin-wheel” please wait for processing before advancing to another function — Not allowing this will delay your action even more and may risk you having to re-enter your data
If having issues claiming your account:
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When I try to claim my account, the following error message appears:
User not found. Please enter correct data
Make sure that these four identifiers are correct:
- First Name
- Last Name
- Date of Birth
- Last 4 of SS #
If, after verifying that these are correct, the error message still appears, please contact one of the following:
- The Help Desk — 718-664-2555
- The Student Help Lab in C-595
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When I try to claim my account, the following error message appears:
You must enter a value for Date of Birth
Make sure that you follow the correct format when entering date of birth &
Make sure you use forward slashes (/)
If your D.O.B. is June 16, 1987 — You should enter the following for D.O.B.
> 06/16/1987
If, after you've verified that these are correct, the error message still appears, please contact one of the following:
- The Help Desk — 718-664-2555
- The Student Help Lab in C-595
If having issues once you're logged in:
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If you see a banner for another CUNY College that is not Hostos Community College and you're only a student (meaning that you're not staff & student):
- Go to the Student Self Service
- Then click on Personal Information
- Once on this page, you must change a part of your personal information — like add a phone number
- Then log out of CUNYfirst and log back in to correct your personal info
- The banner should be updated to Hostos Community College
If, after doing this, the banner is still not Hostos, please contact one of the following:
- The Help Desk — 718-664-2555
- The Student Help Lab in C-595
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I forgot my password:
- Go to the CUNYfirst Log In page
- Click on Forgot your password?
- You will need to provide your User ID or your Empl ID
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I want to change my password:
- Go to the CUNYfirst Log In page
- Click on Change Password
- You will need to provide your User ID or
- Empl ID & your current password
- I forgot the answers to my security questions:
- Go to the CUNYfirst Log In page
- Click on First time users
If it has been more than 120 days since you've logged into your CUNYfirst account:
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Even if you remember your user name & password:
- Go to the CUNYfirst Log In page
- Click on First time users
If you're having issues after you log in:
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After I log in the following error message appears:
Authorization Error
Contact:
- The Help Desk — 718-664-2555
- The Student Help Lab in C-595
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After I log in I'm Not able to see Student Center
- Click on the Refresh Menu
If, after refreshing, the message still appears, please contact one of the following:
- The Help Desk — 718-664-2555
- The Student Help Lab in C-595
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I'm Not able to view my transcript
Make sure you have Adobe PDF Reader
Then you can do one of two things:
- Disable pop-up-blocker
- Add the following to secure sites exactly as is: *.cuny.edu to your web browser’s Trusted Sites
- Billing
- If you're a student, you can pay/print your bill through CUNYfirst
- Once your bill is paid, your ID will be automatically updated for the semester paid and grant you access to the college
- Furthermore, you will no longer need to get a sticker on your ID cards
- My Finances
- On CUNYfirst, you will not view your Financial Aid until you have enrolled for at least one class
- After you enroll a class, it will take at least 24 hours for your Financial Aid to be posted on CUNYfirst
- For more Financial Aid information, please visit the Financial Aid website http://www.hostos.cuny.edu/ofa/
Service Indicators (S.I.) / Holds
Service Indicators are the hold on you CUNYfirst account. If you have one, simply click on it to find out how to resolve it
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BUR > Bursar
For the exact description of this hold — click on S.I.
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ADV > Advisement
For the exact description of this hold — click on S.I.
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LIB > Library
For the exact description of this hold — click on S.I.
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