Frequently Asked Questions
- What do I do to reserve a lab?
- What do I do to reserve a “Carrito”?
- How do I find out if the Center is open?
- Are all labs open the same hours?
- What do I do to report a broken computer in the ACC?
- Can I install software I need to use for class or personal use?
- What do I do if the printer runs out of paper and/or toner in the ACC?
- What do I do if a student needs tech help?
- What do I do if a student has problem accessing Blackboard or his/her e-mail account?
- What are the rules of the labs?
| FAQs Answers |
|---|
| 1. What do I do to reserve a lab? |
| To reserve a lab, please submit your request by completing the Lab Reservation Form.
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| 2. What do I do to reserve a “Carrito”? |
| To reserve a “Carrito” visit the Main Office C-513, or call 718-518-6523. [Back to top] |
| 3. How do I find out if the Center is open? |
| To inquire about the center Operational hours, contact the Main Office C-513, phone 718-518-6523. [Back to top] |
| 4. Are all labs open the same hours? |
| No, the classroom-teaching labs and the faculty lab hours are different from the open lab (C-595). [Back to top] |
| 5. What do I do to report a broken computer in the ACC? |
| To report a classroom-teaching lab computer or printer problem please complete the Repair Request Form. [Back to top] |
| 6. Can I install software I need to use for class or personal use? |
| No, adding software to our system can create security risks and cause unintended consequences for other applications. Any software has to be tested carefully. The ACC must also verify and comply with all software licensing requirements; therefore we will not permit students, faculty or instructional staff to install software applications on the system we manage. [Back to top] |
| 7. What do I do if the printer runs out of paper and/or toner in the ACC? |
| To request paper for classroom labs contact the Main office C-513, ext. 6523 [Back to top] |
| 8. What do I do if a student needs tech help? |
| To obtain a quick help from a Tech Tutor go to Open Lab C-595. [Back to top] |
| 9. What do I do if a student has problem accessing Blackboard or his/her e-mail account? |
| To reset Blackboard or e-mail password account, go to the Help Desk within the open Lab in C-595. [Back to top] |
| 10. What are the rules of the labs? |
Most common rules include the following:
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