Frequently Asked Questions

It is important that everyone be on the same page when it comes to understanding some of the basics of CUNYfirst.  The following lists a number of common questions we’ve received from college Town Hall meetings or from emails that have been sent to the Core Team (  We encourage any question, any time.

Open/Close section Will CUNYfirst affect me?
Yes.  By the time all modules and applications are fully implemented every one of our students, faculty and staff will have access to CUNYfirst.  All employees will have access via self-service when the Human Resources modules go live in a few months.  They’ll be able to view their personal information (address, phone number, etc.) and current listing of benefits and report to their local HR office if their data is incorrect.
Open/Close section What is the biggest difference between current systems and CUNYfirst?
The answer is right there - systems vs. system. Our current systems, which are numerous, operate to conduct all our business at CUNY. Very few of them interact with each other. CUNYfirst will integrate all our financial, HR and student processes so that data can be used instantaneous across departments and across the university.
Open/Close section Will we have both systems (old and new) up and running at the same time?
When we retire systems like CUPS (City University Personnel System) or SIMS (Student Information Management System), we will no longer be using both processes. The systems may be up for data reasons only until CUNYfirst stabilizes. But once we launch new CUNYfirst processes for Finance, HR and Student, there will be no need to do processes twice.  Some systems will remain, as they perform functions that CUNYfirst will not (example:  printing theater tickets), but there will interfaces if their data is required for university or campus reporting.
Open/Close section Will I receive training on all CUNYfirst Processes?
No.  In CUNYfirst everyone is assigned roles based on the work they do.  Those are determined by managers and supervisors who are translating current work into CUNYfirst functions.  When that has been determined, you will receive training to perform the exact tasks you need to do your job.  No more, no less.  If it is determined you need training on functions outside your role, your bosses will make sure you get it.
Open/Close section Can I have more than one role in CUNYfirst?
Yes.  For example, let’s say you are faculty chairperson.  You will have access to CUNYfirst Student processes needed to do your job in your department.  You may also have access to Human Resources processes in your role as someone who manages people or can hire new employees.  You may also have access to Finance processes for purchasing material for your office or getting expenses reimbursed.  Access to all functions with one sign-on in one integrated system.
Open/Close section How will I have access to CUNYfirst?
Everyone (faculty, staff and students) will be given an ID and an initial password to sign into the system.  At the first sign on, you will be required to change your password to something familiar to you.  You will then be asked to give answers to three security questions of your choice so you can get help if you forget your password.  You will change your password many times in a given year to ensure the security requirement needed to protect this system.
Open/Close section I work in a job that doesn't require a computer.  Does that mean I won't have access to CUNYfirst?
No.  CUNYfirst can be accessed from anywhere via your favorite internet browser.  There are specific requirements for which browsers can be used, but if you have a computer at home, you can sign on to look at your personnel information or, in the future, fill out a time sheet.  Campus IT teams are making available computers at various locations at the colleges for those who don’t use a computer in their day to day work.
Open/Close section I'm a student who is used to dealing with the bursar, financial aid and registrars offices.  Will they all have access to my information?
Anyone who is given security access to assist students in their careers will be able to refer to a student’s record and look at the same information.  They could even look at the data at the same time, but only one person can update a student's record at a time.  This will improve service as everyone will be on the same page – no more "he told me that and she told me this."
Open/Close section How will I be trained to use the system?
In a number of ways.  If you have a job that will require you to have everyday access to the system, you will be trained in a classroom setting by your peers.  CUNYfirst Training is based on a model called “Train the Trainer”.  Professionals from throughout CUNY learn how processes work, and train individuals how to do their work.  Training occurs at five Borough Training Centers at The City College, Hostos CC, Queens College, Brooklyn College and the College of Staten Island.  This allows training close to your campus or your home.  If you don’t use CUNYfirst every day, training for processes you need will come from Web Conferences, Computer Based Training, and at the One Stop kiosks (for students).
Open/Close section If I am a student at the Graduate Center, but teach as an adjunct at Queens College, does that mean I will have two ID's and have to remember two passwords?
Every person in the CUNYfirst system has one record.  That means you will be identified in the system for all that you are to CUNY.  This allows for your information to follow you wherever you go and should speed up new employee procedures if you move to a new job at another campus.