How to Setup your MFA with an Alternate Phone (ONLY PHONE CALL)

  1. Log into your Office account
  2. Click on your User Name on top right of the screen  
  3. Click View Account 
  4. Click on Security Info  
  5. Click on the + beside ‘Add sign-in method’ 
  6. In the pop-up window, Click the drop-down menu and select ‘Alternate Phone’ 
    Keep in mind you will need to be able to receive a call on this number when you are attempting to log into your account. 
    This method should not be the only MFA 
  7. Click on Add 
  8. Enter Phone number in the field provided 
  9. Click Next 
  10. You will almost immediately get a phone call on the number you provided. Answer/Pick up the phone call. 
  11. On the phone  you will hear an automated message saying “This is Microsoft, if you are trying to sign in into your Microsoft account, please press the pound sign to complete your sign in.”  
    Click the pound (#) sign 
  12. You will hear the message “Your Microsoft sign in was successful.” Hang up 
  13. On your computer you will see the message change to ‘Call answered. Your phone was registered successfully” 
    Click on Done 
  14. Your MFA set up with the Alternate Phone is complete