FAQs

To start a meeting as a host (e.g. if you are Faculty member launching  class session, or a staff member hosting a meeting), follow the instructions below:

Open a web browser (Microsoft Edge, Chrome and Firefox work best) and navigate to https://zoom.us

Click on “Sign In” towards the top right of the window

When presented with this screen, select “Sign in with SSO”

You will then be presented with this screen in which you would type “hostos-cuny-edu” as a prefix to “.zoom.us”; alternatively you could click on the “I don’t know my company domain” and it will present you with a screen to enter your HOSTOS E-MAIL ADDRESS. Click “Continue”

You will then be presented with the Hostos login webpage where you will again enter your Hostos e-mail address, and in the password field, enter the password for your Hostos e-mail system, and click “Sign In”

You’re done! Now you should see your Zoom account profile and you can begin to host meetings using the menu on the left or the top right of the page:

Joining a Zoom meeting is easy from any device. Just click on the link you received in the meeting invitation or on the course page and it will connect you to the meeting. You can sign in with your Hostos e-mail, or just connect as a guest.

It is important to note that starting September 20th, ALL ZOOM MEETINGS WILL HAVE THE WAITING LOBBY FEATURE ENABLED BY DEFAULT. This is a company/platform setting and not determined by Hostos.

Contact the IT Service desk to coordinate with Zoom to try to move your settings, recordings, etc. over to your Single Sign On Hostos account and also to enable Zoom in Blackboard.

Here are some web pages from Zoom that have great tutorials. You can also sign up for one of the live webinars, including one focused on Zoom for Education.

• Zoom video tutorials
• Live training webinars
• Setting up Security measures for your Zoom meetings

Some users might get the below error. This usually occurs if you have an existing account with your campus e-mail and for some reason you’re not prompted to switch your registration. If you receive this error, please contact the IT Service Desk by sending an e-mail from your Hostos e-mail address to itjobrequest@hostos.cuny.edu with “Zoom Login Error” as the subject. We will try to send you a manually registration invitation e-mail.

Some users have reported receiving this error on certain browsers when VPN’d in to the campus. The exact reason for this is still being investigated, but you can try to follow the same steps to login but with your VPN (Global Protect) disconnected and on your home computer. If the issue still persists, please contact our IT Service desk. As a reminder, Edge Chromium, Firefox and Google Chrome seem to work best.

Your first point of contact will be the Hostos IT Service desk especially if it relates to logging on or getting started.  You can contact IT Service desk by sending an email to itjobrequest@hostos.cuny.edu, calling (718) 518-6646 or sending a Skype message to IT Tech Support 

For additional help, CUNY has assurances from Zoom that our Students, Faculty and Staff can also reach out to Zoom support using their online trouble ticket system directly.

When you log in to your Zoom account using the SSO/Domain/E-mail address steps further below, you may receive the below windows to help you switch your account. Please follow the steps.

Once the switch is complete, you should receive this e-mail to your Hostos account: