Complaint Procedures Hostos ensures that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws (See SARA Policy Manual “Consumer Protection”) offered under the terms and conditions of SARA must first be filed with the institution to seek resolution. Hostos Community College Internal Complaint Procedures For all complaints concerning students enrolled in fully online degree programs, students must exhaust all institutional complaint options available to them at the college. If a complaint cannot be resolved within the institutional procedures and processes, students can submit a complaint to the Office of College and University Evaluation. Fully Online Degree Program Student Complaints Contact Person Natasha Brewer Office of Academic Affairs, B402 nbrewer@hostos.cuny.edu Complaints to The City University of New York For all complaints that cannot be resolved internally at Hostos Community College, after exhausting all policies and processes meant to address such complaints, students can send the complaint to the City University of New York using the following address: City University of New York Office of the General Counsel 205 East 42nd Street, 11th floor New York, NY 10017 New York State Education Department Complaint Procedures For complaints not resolved through the City University of New York, student complaints can be sent to following address. New York Office of College and University Evaluation (OCUE) New York State Education Department 89 Washington Avenue, Room 960 EBA Albany, NY 12234 Telephone: (518) 474-1551 NC-SARA Complaint Procedures Professional Program Disclosures More about NC-SARA